Privacy Policy

This Privacy Policy explains how Mack Made Wood & Steel Creations (“Mack Made,” “we,” “us,” or “our”) collects, uses, and shares information when you visit our website, place an order, or contact us.

1) What we collect

• Payment info. Payments are processed by our payment processor (e.g., Square). We do not store your full card number; the processor handles those details.
• Custom artwork/content. Images, text, or design directions you send for custom or semi-custom products.
• Technical data. IP address, device/browser type, pages visited, timestamps, and basic diagnostics from our servers and security tools (rate-limiting, error logs).
• Local storage & cookies. We use browser localStorage for your shopping cart (key name often “cart”). We may use strictly-necessary cookies to run the site.

2) How we use information

• To take and fulfill your orders, provide customer support, and deliver products.
• To create proofs for custom work and communicate about approvals and changes.
• To secure our services (fraud prevention, rate limiting, abuse detection) and to maintain/ improve the site.
• To meet legal, tax, and accounting obligations.
• With your consent, to send updates or promotions (you can opt out anytime).

3) Sharing

We share data only as needed to run the business:

• Payment processing: Square (card details handled by them).
• Shipping & delivery: Carriers and logistics partners (address/contact for delivery).
• Hosting & infrastructure: Our website and backend hosting (e.g., AWS/Lightsail) and related service providers.
• Compliance & safety: If required by law or to protect our rights, users, or the public.

4) Cookies & local storage

How to control: You can block/clear cookies and localStorage in your browser. Blocking essentials may affect site functionality.

5) Retention

• Order records are generally kept for up to 7 years (tax/accounting/legal obligations).
• Server and security logs may be kept for a shorter period (e.g., 90 days) unless required longer for investigations.
• Custom artwork may be retained as part of the order record and for reorders or warranty, unless you request deletion (subject to legal/recordkeeping needs).

6) Security

We use reasonable technical and organizational safeguards (including HTTPS/TLS and server-side access controls). No method of transmission or storage is 100% secure.

7) Your choices & rights

• Access/Correct/Delete. Contact us to request a copy, correction, or deletion of your personal information (subject to legal exceptions).
• Marketing opt-out. You can unsubscribe from promotional emails via the link in the message or by contacting us.
• Do Not Track. We currently do not respond to DNT signals.

8) Region-specific disclosures

California (CCPA/CPRA). California residents can request: (a) to know categories/specific pieces of personal information collected; (b) deletion; (c) correction; and (d) information about disclosures. We do not sell or share personal information for cross-context behavioral advertising. To exercise rights, see “Contact.” We will verify your request and respond as required by law.

EEA/UK (GDPR). Legal bases include contract (order fulfillment), legitimate interests (security, site operation), legal obligation (tax/records), and consent (marketing). You may have rights to access, rectify, erase, restrict/ object to processing, and data portability. You can also complain to your local supervisory authority.

9) Children’s privacy

Our site is not directed to children under 13, and we do not knowingly collect personal information from children.

10) Third-party links

Our site may link to third-party websites or services. Their privacy practices are their own; review their policies.

11) Changes to this policy

We may update this Privacy Policy from time to time. The “Effective date” above reflects the latest version.

12) Contact

Questions or privacy requests:

Mack Made Wood & Steel Creations
Email: info@mackmadewsc.com